Refund Policy

1. Eligibility for Refunds

Customers have up to 7 (seven) calendar days from the date of purchase to request a refund on an eligible course or Service. To be eligible for a refund, all of the following criteria must be met:

• The course, webinar, or service material must not have been substantially accessed, viewed, or completed (as a general guide, less than 25% of total video/course content viewed);
• The refund request must be submitted within 7 days of the original date of purchase, accompanied by valid proof of purchase (order ID, receipt, or transaction reference) and a genuine reason for dissatisfaction;
• Any bonuses, downloadable templates, e-books, spreadsheets, or other supplementary resources bundled with the course must not have been accessed or downloaded; and
• The purchase must not fall under any of the non-refundable categories listed in Clause 3 below.
• If there is any issue regarding the video quality, which renders the course non-functional.

2. How to Request a Refund

To initiate a refund request, please email us at trade@stockburner.in with the subject line “Refund Request” and include the following details:

• Full name and registered email ID used for the purchase;
• Order/transaction ID and date of purchase (receipt or payment confirmation);
• Name of the course or Service purchased; and
• A brief reason for requesting the refund.

Our support team will acknowledge your request and may reach out for additional information or verification, such as confirming your course access/progress log.

3. Review and Processing Timeline

Our team will review your request and verify eligibility against the criteria in Clause 1. We will respond with an approval or decline decision within 3–5 business days of receiving a complete request. If approved, the refund will be processed to your original payment method within 7–10 business days of approval, subject to the processing timelines of your bank, card network, or payment gateway, which are outside our control. Any applicable payment-gateway or transaction charges that are non-recoverable by us may be deducted from the refunded amount, where permitted by law.

4. Non-Refundable Services

The following are not eligible for a refund, in whole or in part:

• Courses, webinars, or materials that have been substantially accessed, downloaded, or utilised, as described in Clause 3;
• Customised or one-on-one mentorship, coaching, or training sessions that have already been conducted or scheduled and attended;
• Subscription-based access, after the initial 7-day eligibility window has elapsed, for the then-current billing cycle;
• Requests made after the 7-day window from the date of purchase;
• Free or promotional/discounted courses offered at no cost or as part of a bundled, non-monetary promotion;
• Purchases made using coupon codes, credits, or vouchers explicitly marked as non-refundable at checkout;
• Dissatisfaction arising from a user’s own trading or investment outcomes, as an educational platform, we do not guarantee any specific financial result, and such outcomes do not constitute grounds for a refund; and
• Change of mind after the course has been substantially delivered (e.g., after attending a live webinar in full).
• If any course is purchased through a third party vendor, unfortunately, we cannot process the refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund. You may request the claim to the the third party vendor directly, as per their applicable policy.
• In case where the course is being provided in arrangement with an affiliation body, a certification partner, an institution like NSE, NCDEX or any other educational partner, the refund request acceptance is subject to the approval of the refund of the third party.
• If there is reason to believe that the request of refund is not bona fide or if any abuse of the services are being made.
• If the facility for a timed event like a live course or webinar was provided and the student did not take the course or webinar due to his own reasons, and the event has already taken place, we will not be liable to process the refund.

5. Cancellations Before Course Commencement

For live, cohort-based, or scheduled webinar courses, if you cancel your enrolment before the course or webinar has commenced, you will generally be eligible for a full refund, provided the request is made within the 7-day window described in Clause 1. Cancellations made less than 24 hours before a scheduled live session may be treated as non-refundable, at our discretion, given the limited seat allocation for such sessions.

6. Rescheduling in Lieu of Refund

Where a refund is not available under this Policy (for example, because access has begun), we may, at our sole discretion and as a goodwill gesture, offer an alternative remedy such as transfer to a different course of equivalent value, an extension of access validity, or credit toward a future purchase, in place of a monetary refund.

7. Failed, Duplicate, or Erroneous Payments

If you were charged more than once for the same course due to a technical error, or if a payment was deducted from your account but course access was not granted, please contact us immediately with your transaction details. Upon verification, such amounts will be refunded to the original payment method within 7–10 business days, independent of the general 7-day refund window described in Clause 1.

8. Chargebacks

We encourage users to contact us directly at trade@stockburner.in to resolve any billing concerns before initiating a chargeback with their bank or card issuer. Initiating a chargeback without first attempting resolution with us may result in suspension of your account pending investigation, without prejudice to our right to contest any unwarranted chargeback.

9. Method of Refund

All approved refunds will be credited back to the original mode of payment used at the time of purchase (e.g., the same credit/debit card, UPI ID, or net-banking account). We do not process refunds to a different account, card, or third party, or in cash.

10. Contact Us

If you have any questions regarding this Refund Policy, or wish to initiate a refund request, please contact us:

Stock Burner Private Limited

Chaukhutia, 1st Floor, Bora Bhawan, Bakhli Ganai, Bakhli, Ganai, Almora, Uttarakhand, 263656, India

Email: trade@stockburner.in

We value your feedback and are committed to continuously improving our courses and support. Thank you for your understanding.

11. Changes to This Policy

We may revise this Refund Policy from time to time. Any changes will be effective immediately upon posting the updated Policy on the Website, along with a revised “Effective Date”, and will apply to purchases made after that date. Purchases made prior to a revision will continue to be governed by the Policy in effect at the time of purchase, unless a change is required by law.